Introduction to Enterprise Resource Planning (ERP) Software
ERP for the Supply Chain
History of SAP
Integrating Business Components
SAP for Small and Medium Sized Businesses
Current Releases of SAP
SAP Supplier Relationship Management
Procure to Pay
Self Service Procurement
SAP Sales and Distribution
Sales Organizational Structure
SAP Customer Service
Introduction to SAP Customer Service
- Service Notification - if there is an issues with a piece of equipment at the customer's site that can result in call to the vendor. This can be directly entered into the SAP system as a service order or a repair order. However, if the issue is not clear to the customer, then a service notification can be created that contains all the information that service technicians need to perform an investigation.
- Activity Report - this is created to collect information for maintenance or service that has been performed and no further processing is required. These actions will be purely service tasks that are not a result of damage or failure of the equipment.
- Service Order - the tasks that need to be performed for the service of a piece of equipment may require parts and resources. The service order will contain the parts and labor needed to perform the service tasks. The service order can be created from a service notification is one already exists.
- Repair Order - this type of order is created when your customers send in items for repair because it is faulty or due to damage. Initially the service technician will examine the item to decide whether it can be repaired. If it cannot then it may be returned to your customer. If the customer does not want the item because it cost of sending it back to the customer, then it may be scrapped. If the item can be repaired, the customer is informed of the cost of the repair. If the cost is more than the customer is willing to pay then the item can be sent back or scrapped if the customer does not want it returned